Right of Withdrawal | Valeacell

This English translation is provided for your convenience. Only the German version of this text is legally binding.

A consumer is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor related to their self-employed professional activity.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the last item.

To exercise your right of withdrawal, you may use one of the following options:

1. Online withdrawal (quickest method):
Use our electronic withdrawal function directly on our website:
🔄 Declare withdrawal online

2. Written notice:
Notify us (Valeacell.com, Šmeralova 212, 74258 Příbor, Czech Republic, Tel.: +49 176 32 202 133, Email: info@valeacell.com) by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the model withdrawal form below, although this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. The costs of returning the goods will only be covered if the product has actually been damaged. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund.

We may withhold the refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and, in any event, no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you post the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if such loss is attributable to handling of the goods that goes beyond what is necessary to ascertain their nature, characteristics and functioning.

Exclusion or early termination of the right of withdrawal

The right of withdrawal does not apply to contracts

  • for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs;
  • for the supply of goods which are liable to deteriorate rapidly or whose expiry date would be quickly exceeded;
  • for the supply of alcoholic beverages, the price of which was agreed at the time the contract was concluded, but which cannot be supplied until at least 30 days after the contract was concluded and whose current value depends on market fluctuations over which the trader has no influence;
  • for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of contracts

  • for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been broken after delivery – this applies in particular to water filters, filter cartridges and filter sets as soon as they have come into contact with water;
  • for the supply of goods where, due to their nature, they have become inseparably mixed with other goods after delivery;
  • for the supply of audio or video recordings or computer software in sealed packaging, if the seal has been broken after delivery.

Model withdrawal form

Preferred option: Use our online withdrawal form – it’s quicker and avoids the need to post anything.

Alternatively, you can print out the form below and send it by post or email:

(If you wish to withdraw from the contract, please complete this form and return it.)

To
Valeacell – Mr Reimund Volker Eckert
Šmeralova 212
74258 Příbor, Czech Republic
Email: info@valeacell.com

  • I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)
  • Ordered on (*) / received on (*)
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only if notifying in writing)
  • Date

(*) Delete as appropriate.

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