FREQUENTLY ASKED QUESTIONS

How does the exchange or return process work, and what are the terms of the warranty?


All Valeacell products are covered by a statutory warranty of 2 years. In addition, we provide a manufacturer’s warranty, the duration of which varies depending on the product (please see the product description for details). You have the right to cancel your order within 14 days of receipt without giving any reason. Please contact us at service@valeacell.com before returning any items to initiate the process.


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