I have noticed that, even after filtering the water with your Valeacell filter, it still contains limescale, and limescale deposits and grey residue are forming in the kettle and the carafe. Why is this?
Our Valeacell filters are primarily designed to remove harmful substances such as chlorine, heavy metals, microplastics and organic contaminants from tap water, whilst retaining valuable minerals such as calcium and magnesium.
As limescale (i.e. calcium and magnesium compounds) consists of natural minerals, our filter deliberately does not remove it in order to maintain the mineral balance and pH level of the water. As a result, limescale deposits may still form in your kettle.
The grey deposits in the carafe are usually caused by fine activated carbon particles, which may be released from the filter at the start or after prolonged use. These are harmless but can be easily removed by thoroughly rinsing the carafe.
Tip:
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Rinse the carafe and the filter insert regularly with warm water.
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Descale your kettle every 1–2 weeks, depending on the water hardness.
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Before using the filter for the first time, rinse it thoroughly under running water to remove any excess activated carbon particles.
Alternatively, it is also possible to use both filter options – Britta for limescale removal and then the Valeacell carafe.
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